Privacy Policy

This Privacy Policy is effective 12-Jun-2022 and may be amended from time to time.

What does Black Opal do with your Personal Information?

Black Opal Inc (“Black Opal”) is committed to treating and using personal financial information about you responsibly. The Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and how and why in certain cases we may share it among Black Opal companies or with select other parties. We also tell you how to exercise your personal information sharing and use choices.  This policy is valid for the European GDPR privacy compliance.

Why have we created this policy? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing.

The information in this policy is for what purpose. The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Social Security number and income

• Account balances and account transactions

• Credit scores and payment history

Is there a reason for this? All financial companies need to share customers personal information to run their everyday business. The reasons financial companies share their customers’ personal information, the reasons Black Opal chooses to share, and whether you can limit this sharing.

Collected Information disclaimer: We may collect information regarding your mobile devices such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance.

For your convenience, you may be asked to grant permission for access to your mobile device’s geolocation data. This information may be collected when you use certain services that are dependent on your mobile device’s location (such as the location of an ATM or in-store transactions).

Reasons we can share your personal informationDoes Black Opal Share?Can you limit this sharing?
For our everyday business purposes

Such as processing your transactions, maintaining your account(s), conducting portfolio analysis, responding to court orders and legal investigations, or reporting to credit bureaus.

YesNo
For our marketing purposes

To offer our products and services to you

YesNo
For joint marketing with other financial companiesYesYes
Affiliates’ everyday business purposes 
information about your transactions and experiences
YesNo
Marketing everyday business purposes — Information about your creditworthinessYesNo
Partner to market to youYesYes
Unaffiliated companies who want to market to youNoWe don’t share

To limit our sharing:

• Call 1-800-537-5288 — our menu will prompt you through your choice(s)

Visit us online (Online Banking customers only)

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

What we do

How does Black Opal protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Additionally, Black Opal requires and trains its employees to comply with its privacy standards and policies, which are designed to protect customer information.

What happens when Black Opal collects my personal information? We collect your personal information, for example, when you• open an account or deposit money• pay your bills or apply for a credit card• use your credit card. We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only:

• sharing for affiliates’ everyday business purposes — information about your creditworthiness

• affiliates from using your information to market to you

• sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

How to jointly share my account with someone else? Your choices will apply to everyone on your account.

About cookies: Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org

How do we use cookies? Black Opal Inc uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use? There are a number of different types of cookies, however, our website uses:

Functionality – Black Opal uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies may be used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Best practice to manage cookies You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

All statements to Federal Law mentioned above reference U.S. Federal Law

Residents of the State of California and Vermont: California and Vermont: If your account has a California or Vermont billing address, we will automatically limit the sharing of your information with affiliates and non-affiliates.

Residents of the State of Nevada:  Nevada Residents Only: This notice is provided to you pursuant to state law. To stop marketing calls from us follow the directions in the section “To limit our sharing” to be placed on the Black Opal do not call list. Nevada law requires that we also provide you with the following contact information: Office of the Nevada Attorney General, Grant Sawyer Building, 555 E.Washington Ave., Ste 3900, Las Vegas, NV 89101; telephone: 1 (888) 434-9989; email: aginfo@ag.nv.gov.

Important information about phone calls, texts, prerecorded and email messages: If at any time, you provide to Black Opal, its affiliates, or designees (Black Opal) contact numbers that are wireless telephone number(s) including, but not limited to, cell or VoIP numbers, you are consenting to Black Opal using an automated dialing system to call or text you, or to send prerecorded messages to you, in order to service, and collect on, any Black Opal personal account(s) and business account(s) (for which you are an authorized signer, guarantor or designated contact person) but not to market to you. For any type of phone call with Black Opal, you consent that the call may be monitored or recorded for quality control and training purposes. By providing your email address, you consent to receive electronic mail from Black Opal.

Black Opal will post online any changes to the Black Opal Privacy Policy on or before the effective date of such changes. You will be able to determine the date of the last change by noting the revision (Rev.) date of the policy. If you have already notified us of your information sharing preferences, you do not need to notify us again.

To limit our sharing, you can:

Call 1-800-537-5288 – our menu will prompt you through your choice(s).

Online Banking Customers – simply sign-on at blackopal.ai then go to Customer Service – Privacy Preferences to make your choice(s).